On January 28, 2015, the Insurance Commissioner of the State of California ("the Commissioner") was appointed as Liquidator of SeeChange Health Insurance Company ("SeeChange") by the Los Angeles County Superior Court pursuant to Section 1016 of the California Insurance Code. The Liquidation Order authorizes the Commissioner, through his Conservation & Liquidation Office, to liquidate and wind up the business of SeeChange and to act in all ways and exercise all powers necessary for the purpose of the Order and the liquidation provisions of the Insurance Code.
On September 15, 2014, SeeChange mailed a Notice of Cancellation to all policyholders informing them that all polices will terminate on December 31, 2014. Policyholders will have 12 months from their termination date to file their claims.
Will my policyholder claims be paid?
The finding of insolvency triggers the life & health guaranty associations in your state to begin paying the covered claims of the Company up to their statutory limits. The valuation of each claim is determined in accordance with policy provisions and statutory requirements.
Refer to the National Organization of Life & Health Insurance Guaranty Associations (NOHLGHA) website for a list of guaranty association websites at: www.nolhga.com and click on "State Associations" for your state of residency.
What if I submit claims incurred in 2014 after my coverage with SeeChange ends?
All policies terminated on December 31, 2014. You will have 12 months from the contract termination date to file your claims.
If I need help with my policy or with a claim, who should I contact?
SeeChange's member services department and claims operations will remain fully staffed during the run-off period through December 31, 2015.
Their telephone number is 866-218-6009.
What is a Proof of Claim ("POC")?
All of the liabilities of SeeChange are fixed as of the liquidation date.
Any payments made by SeeChange must be made in accordance with the California Insurance Code section 1033. The Liquidator uses the proof of claim process to determine the appropriateness of claims submitted during the proof of claim process.
How do I file a Proof of Claim ("POC")?
The proof of claim forms were mailed at the end of May 2015 to those that are shown in the records of the company as having a potential claim.
For additional instructions on how to complete the proof of claim form, please see here. A proof of claim form can be obtained here.
What is the Claims Bar Date? When is the deadline to file the Proof of Claim form?
The Claims Bar Date is December 31, 2015. All Proof of Claim forms with proper proof and documentation must be filed no later than December 31, 2015.
If you are a policyholder, you are not required to file a proof of claim form.
Company Contact Information:
Broker, Employees, and all other Vendors: (877) 472-8262
Policyholders: (866) 218-6009
The customer service representatives are available from 7:00am to 8:30pm PDT Monday through Friday.