Thank you for visiting the Conservation & Liquidation Office's (CLO) website and
reviewing our Privacy Notice. The CLO wants you to know about the collection, use, security,
and access to information that may be obtained through use of the CLO's website. By
visiting this website you are accepting the policies and practices described in this
Notice. This Notice covers the following topics:
Personal Information and
and How it is Used
What Happens to
Information You Submit to Us
of Internet Request for Assistance Form Information
If You Send Us E-mail
Correction of Personal Information
Links to Other Sites
Restriction of Liability
Personal information and choice
"Personal information" is information about a natural person that is readily
identifiable to that specific individual. Pursuant to Civil Code 1798.3(a), personal
information includes, but is not limited to, such information as an individual's
name, address, and phone number. A domain name or Internet Protocol address is not
considered personal information, however, it is considered "electronically collected
According to Government Code § 11015.5, "Electronically collected personal
information" means any information that is maintained by an agency that identifies or
describes an individual user, including, but not limited to, his or her name, social
security number, physical description, home address, home telephone number, education,
financial matters, medical or employment history, password, electronic mail address, and
information that reveals any network location or identity, but excludes any information
manually submitted to a state agency by a user, whether electronically or in written form,
and information on or relating to individuals who are users, serving in a business
capacity, including, but not limited to, business owners, officers, or principals of that
The only "electronically collected personal information" we automatically
collect is your domain name or Internet Protocol address. If you voluntarily participate
in an activity that asks for specific information (i.e. completing a request for
assistance, sending an e-mail or participating in a survey) more detailed data will be
collected. If you choose not to participate in these activities, your choice will in no
way affect your ability to use any other feature of the Conservation & Liquidation Office's
If any type of personal information is requested on the website or volunteered by the
user, state law and the federal Privacy Act of 1974 (Civil Code §1798 et seq. Government
Code §11015.5(a)(5)) may protect it. However, this information may be a public record
once you provide it, and may be subject to public inspection and copying if not otherwise
protected by federal or state law.
A Special Note about Children
Children are not eligible to use our services and we ask that minors (under the age of
18) do not submit any personal information to us. If you are a minor, you can use these
services only if used together with your parents or guardians.
If the state decides to begin collecting personal information from children, it will
notify parents that it is being requested, disclose the reasons for collecting it, and
disclose our intended use for it. The state will seek parental consent before collecting
any personally identifiable information. If it does collect it, parents may request
information on the type of data being collected, view their child's information and,
if they choose, prohibit the state from making further use of their child's
information. The state will not provide personal information about children to third
Government Code § 11015.5 (6) prohibits the CLO and all state agencies from distributing
or selling any electronically collected personal information as defined above, about users
to any third party without the permission of the user. The CLO does not sell any
"electronically collected personal information". Any distribution of
"electronically collected personal information" will be solely for the purposes
for which it was provided to us.
The CLO may sell or distribute certain lists and statistical reports of regulatory
information as provided by law, but no personal information is sold.
Information collected and how it is
If you do nothing during your visit to the Conservation & Liquidation Office's
(CLO) website, but browse or download information, we automatically collect and store the
following information about your visit:
1. The Internet Protocol Address and domain name used but not the e-mail address. The
Internet Protocol address is a numerical identifier assigned either to your Internet
service provider or directly to your computer. We use the Internet Protocol Address to
direct Internet traffic to you;
2. The type of browser and operating system you used;
3. The date and time you visited this site;
4. The web pages or services you accessed at this site; and
5. The website you visited prior to coming to this website.
6. If you downloaded a form, the form that was downloaded.
The information we automatically collect or store is used to improve the content of our
web services and to help us understand how people are using our services. This information
is used for gathering website statistics. The information we automatically collect and
store in our logs about your visit helps us to analyze our website to continually improve
the value of the materials available. We make no attempt to link other websites with the
individuals that browse the CLO's website.
What happens to information you
submit to us?
If you choose to submit information to us the information will be transmitted through
secure lines to our departmental database. Any private information will only be used for
the purposes for which it was provided and will not be shared with another entity except
as prescribed by law.
Use of Internet
request for assistance form information.
Any information you provide to us will be used to fulfill your request.
Information you provide may be included with other consumers' information
to be used for statistical reporting, trending data, and/or investigative actions taken
against our licensee. California Insurance Code § 12921.1 requires the CLO to retain
information that becomes part of a consumer complaint case for three years after the
closing date of the case.
If you provide us with information regarding an issue that does not fall within our
regulatory jurisdiction, we may refer your information to the appropriate state or federal
agency on your behalf. You will be advised if we take such action.
If you would like to review the information you provide to us,
please contact firstname.lastname@example.org.
You have the right to review, change or withdraw any "electronically collected personal
information" you provide to us.
If during your visit to the CLO's website you participate in a survey or send an
e-mail, the following additional information will be collected:
1. The e-mail address and contents of the e-mail; and
2. Information volunteered in response to the survey.
The information collected is not limited to text characters and may include audio,
video, and graphic information formats you send us.
The information is retained in accordance with Government Code § 11015.5.
If you send us e-mail
You may choose to provide us with personal information, as in e-mail with a comment or
question. We use the information to improve our service to you or to respond to your
request. Sometimes we forward your e-mail to other CLO employees who may be better able to
help you. Except for authorized law enforcement investigations, we do not share our e-mail
with any other organizations.
We use your e-mail to respond appropriately. This may be to respond to you, to address
issues you identify, to further improve our website, or to forward the e-mail to another
agency for appropriate action.
In the State of California, laws exist to ensure that government is open and that the
public has a right to access appropriate records and information possessed by state
government. At the same time, there are exceptions to the public's right to access
public records. These exceptions serve various needs including maintaining the privacy of
individuals. Both state and federal laws provide exceptions.
All information collected at this site becomes public record that may be subject to
inspection and copying by the public, unless an exemption in law exists. In the event of a
conflict between this Privacy Notice and the Public Records Act, the Information Practices
Act or other law governing the disclosure of records, the Public Records Act, the
Information Practices Act or other applicable law will control.
Access to and Correction of
You can review any personal information we collect about you. If you have any questions
or concerns about the information presented in this Privacy Notice, you may contact
You may recommend changes to your personal information you believe in error by
submitting a written request that credibly shows the error. Additionally, if you choose
you may have any personal information collected about you discarded without reuse or
distribution, provided we are contacted in a timely fashion, typically within 30 days from
the date you provide the information to us. If you believe that your personal information
is being used for a purpose other than what was intended when submitted, you may contact
us. In all cases, we will take reasonable steps to verify your identity before granting
access or making corrections.
The CLO, as developer and manager of this website, has taken several steps to safeguard the
integrity of its telecommunications and computing infrastructure, including but not
limited to authentication, monitoring, auditing, and encryption. Security measures have
been integrated into the design, implementation and day-to-day practices of the entire CLO
operating environment as part of its continuing commitment to risk management. This
information should not be construed in any way as giving business, legal, or other advice,
or warranting as fail proof, the security of information provided via the CLO's supported
Links to other Sites
Our website has links to sites we felt might be useful to you. When you link to another
This website and the information it contains are provided as a public service by the
CLO. This system is monitored to ensure proper operation, to verify the functioning of
applicable security features, and for comparable purposes. Anyone using this system
expressly consents to such monitoring. Unauthorized attempts to modify any information
stored on this system, to defeat or circumvent security features, or to utilize this
system for other than its intended purposes are prohibited and may result in criminal
Restriction of Liability
The CLO attempts to maintain the highest accuracy of content on its website. Any
errors, or omissions should be reported to us for investigation. Please go to
our "Access to and Correction of Personal Information" section of this
notice to locate contact information.
The CLO makes no claims, promises or guarantees about the absolute accuracy,
completeness, or adequacy of the contents of this website and expressly disclaims
liability for errors and omissions in the contents of this website. No warranty of any
kind, implied, expressed or statutory, including but not limited to the warranties of
non-infringement of third party rights, title, merchantability, fitness for a particular
purpose and freedom from computer virus, is given with respect to the contents of this
website or its hyperlinks to other Internet resources. Reference in this website to any
specific commercial products, processes, or services, or the use of any trade, firm or
corporation name is for the information and convenience of the public, and does not
constitute endorsement, recommendation, or favoring by the State of California, or
California Department of Insurance (CDI), the CLO, or their employees or agents.
Information presented on this website, unless otherwise indicated, is considered in the
public domain. It may be distributed or copied as permitted by law. In order to use any
information on this website not owned or created by the CLO you must seek permission directly
from the owning (or holding) sources. The CLO shall have the unlimited right to use for any
purpose, free of any charge, all information submitted to the CLO via this site except those
submissions made under separate legal contract. The CLO shall be free to use, for any purpose,
any ideas, concepts, or techniques contained in information provided to the CLO through this
site. The use of Department of Insurance logos, emblems and/or seals without prior
authorization is prohibited.
To access your personally identifiable information we collect, if any, or request
correction of factual errors in your personally identifiable information, please locate
contact information in the "Access to and Correction of Personal Information"
section of this Notice.