At National Automobile & Casualty Insurance Co. ("National Auto"), our success is dependent upon your trust. We are therefore committed to protecting your privacy, and we respect your right to keep your personal information confidential. You can feel confident that your personal information is not shared with unwanted solicitors.

Notice of National Auto Privacy Policy

OUR PRIVACY PRINCIPLES

• We do not sell customer information.
• We limit the collection and use of your information to the minimum required to deliver superior service to you and to administer our business.
• We make personal information available externally only to respond to legitimate business needs of which you are previously informed in disclosures or agreements, to respond to regulatory or other governmental authorities, or as otherwise permitted by law.

• We afford prospective and former customers the same protections as existing customers with respect to the use of personal information.
  
  

INFORMATION THAT WE COLLECT AND HOW WE USE IT

In the process of providing accurate insurance quotes and services that meet your needs, we collect and use information we believe is necessary to administer our business, to properly underwrite your insurance application and provide you with the most accurate quote, to process your claims, to ensure proper billing, to advise and offer you other National Auto products and services, and to provide you with customer service. Accordingly, we may collect and maintain various types of customer information needed for these purposes. The information is provided by you, and obtained by us through several means. The sources below illustrate several examples of the way we gather information.

From You (on applications, or on other forms, through telephone or in-person interviews, via internet interactions, through your agent, and our call center) such as your name, address, telephone number, date of birth, license number, gender, marital status, vehicle information, other driver information, occupation, prior insurance information, miles driven, vehicle use, accident history, driving history, your insurance coverage selections and premiums, payment preferences and other billing information.

From Your Transactions with Us, such as your payment history, underwriting, or information learned while adjusting, investigating and settling insurance claims.

From Non-National Auto Companies, such as motor vehicle records and claims history.

From Consumer Reporting Agencies, such as your credit history (including creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics and mode of living ("Restricted Credit Information").

RIGHT OF ACCESS AND CORRECTION

We strive to ensure that our records contain accurate information about you. Accordingly, you have a right of access to review your information that we have in our files and request a correction of anything therein. We will promptly investigate and make the necessary changes to update your records. If you wish to review your information, you may call (800) 995-4449.

INFORMATION DISCLOSURE

National Auto does not sell, lease, or rent the personal information of our customers, potential customers, or former customers to other companies. National Auto does not provide personal information to persons or organizations for their own marketing purposes. National Auto only shares our customers, prospective customers, and former customers information with other companies as illustrated below, and as otherwise permitted or required by law.

In the process of obtaining and maintaining your policies with National Auto, or in providing services or products to you, we may disclose all the personal information about you that we collect as described above. For example, we may disclose information to:

• Other insurance or financial services companies affiliated with National Auto
• Companies or persons at your request
• Businesses that provide services to us for underwriting, processing payments or changes to your policy, to assist us with claims adjusting, to protect you against fraud or unauthorized transactions
• Companies or governmental entities as permitted or required by law
• Companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. When we use outside services or other financial institutions to assist with our marketing programs, we may provide them with all the personal information that we collect as described above, but we do not permit them to use the personal information for any other purpose.

National Auto does not share any Restricted Credit Information (such as creditworthiness, credit sharing, credit capacity or credit score received from a credit-reporting agency) with nonaffiliated companies. Under the Fair Credit Reporting Act (FCRA) we are, however, permitted to share information about your transactions or experiences with us (such as payment history) with our affiliated companies to the extent that we do not receive an opt-out from you.

CONFIDENTIALITY & SAFEGUARDS

Your personal information is safeguarded at National Auto. Only those employees and parties who must use information to provide products and services to you have access. Use of your personal information is limited by our employee code of conduct, non-disclosure agreements where appropriate and through applicable law. National Auto also maintains procedural, physical, and electronic protection to guard your information from being accessed by unauthorized persons.

CHANGES TO THIS POLICY

This policy is subject to change and may be amended at any time. You will be informed of changes as required by law. This policy replaces any other statements about National Auto’s privacy policy.

RIGHT TO OPT-OUT

As previously stated, National Auto makes personal information available externally only to respond to legitimate business needs of which you are previously informed in disclosures or agreements, to respond to regulatory or other governmental authorities, or as otherwise permitted by law. Above all, we value your trust and your confidence in our ability to manage and protect your important personal information. We disclose nonpublic personal information only as described above under Information Disclosures. Should you still prefer to restrict our use of your information, National Auto offers you an “opt-out”.

If you prefer that we not disclose nonpublic personal information about you to nonaffiliated third parties or disclose to affiliates the Restricted Credit Information, you may opt out of those disclosures, That is, you may direct us not to make those disclosures (other than disclosures required by law, or those expressly exempted by law, as discussed above). If you wish to opt out of the disclosures to nonaffiliated third parties or to opt out of disclosure of the Restricted Credit Information to affiliates, you may do so by completing the enclosed "opt-out" notice below or by calling the following toll-free number: (800) 995-4449.

Please Note: The status of your policy is not affected by receipt of this notice.

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