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Where do I send my payments? |
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National
Automobile & Casualty Insurance Co.
PO Box 7091
Pasadena, CA 91109
   
National
Auto also accepts Visa, MasterCard, American Express and Discover.
You may call in your payment at (800) 995-4449.
(Remember to include your policy number on the check.)
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| I
need to over-night my payment. Where should I send it? |
| Please
call Customer Service Department at (800) 995-4449. |
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| Can
I make my payment in my Agent's office? |
| National
Auto is a direct-bill company. Checks that are received in the Agent's
office have to, in-turn, be mailed to National Auto. This delays your
payment from being applied immediately to your account. For your convenience,
the invoice we mailed to you includes a pre-addressed envelope. As
an added convenience, you may make a credit card or debit card payment
by calling our Customer Service Department at (800) 995-4449. |
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| Do
I have to pay a late fee if I am unable to make my payment on time?
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| A $10
late fee may be assessed if the payment is not received by the due
date. |
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| What
number do I call if I have a claim? |
| You
can call our Claims Department at (800) 259-9664, 7 days a
week, 24 hours a day, to report a claim. |
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| What
is "full coverage"? |
| "Full
coverage" means that your vehicle(s) includes both Liability
and Physical Damage coverages. It does not mean that you have all
available coverages on your vehicle(s). If you would like to verify
what coverages you have on your policy, check with your National Auto
Agent or call our Customer Service Department at (800) 995-4449.
You may also refer to your auto insurance policy declaration page,
as it lists the coverages you have selected. |
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| If
I use a towing service, where do I send a copy of my towing bill for
reimbursement? |
Write
your policy number on the towing bill and mail or fax a copy to:
National Automobile & Casualty Insurance Co.
Attention: Claims
PO Box 7040
Pasadena, CA 91109
Fax: (800) 240-1452
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| What
number do I call if I have a question about my policy? |
Our
Customer Service Department number is (800) 995-4449. A Customer
Service Representative is available to help you Monday - Friday, 8:00AM
- 5:00PM. You may also submit questions via our website; simply click
on the link "Contact Us". |
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| Why
do I have to add all the people in my home to my policy when they
will not drive my car? |
| One
of the reasons National Auto offers such low rates for excellent drivers
is because we carefully evaluate every policy, including who has access
to your vehicle(s). Also, your policy may not extend coverage to,
or coverage may be limited for any driver who is not disclosed on
your Declaration page. It is for your protection that we know about
every person in your household, and any drivers of your vehicle. |
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| What
should I take with me to show I am insured when I am driving in Canada?
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| For
no extra charge, at your request, we will mail you a Canada Card.
Simply call our Customer Service Department at (800) 995-4449.
Your policy must be in-force through the dates of your trip. The Canada
Card is acceptable evidence of insurance to Canadian officials. |
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| Am
I covered if I drive into Mexico? |
| For
your protection, when driving in Mexico, you should secure coverage
from an insurance company that is licensed under the insurance laws
of Mexico. National Auto does offer limited coverage while driving
in Mexico. However, we recommend that you contact your National Auto
Agent or Customer Service Department for additional information at
(800) 995-4449. Additionally, you may refer to your contract
on page 11 Section 30. |
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| If
I am involved in an accident, will my premium increase? |
| If you
are found to be at least 51% responsible for an accident and there
is more than $500 paid from the Property Damage liability and/or Collision
coverage, or if there is any payment made from the Bodily Injury Liability
coverage, your rates may be increased at your next renewal. |
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| How
long will I be charged for violations on my driving record? |
| All
minor traffic convictions (e.g., speeding, illegal turn) and accidents
remain on your driving record for three years. DUI (Driving Under
the Influence) violations remain on your driving record for seven
years. |
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| How
long will I be charged for accidents on my driving record? |
| At-fault
accidents will be surcharged for up to five years, however, National
Auto offers some of its lowest rates to drivers who have been "at-fault"
accident free for the last five years. |
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Privacy
Statement
Revised July 1, 2001
Copyright © 2001 National Automobile & Casualty Insurance
Co. All rights reserved.
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