|
WHAT
TO DO IN THE EVENT OF AN ACCIDENT:
| 1) |
Take
immediate action to prevent further damage or injury at the
scene of the accident. |
| 2) |
Call
the Police (911) or have someone call the police. |
| 3) |
Write
down the names, addresses and phone numbers of all the people
involved in the accident. Complete the Vehicle Accident Form
found in your Vehicle Accident Report Packet. |
| 4) |
Give
the Witness Information Card included in your Vehicle Accident
Report Packet to anyone who witnesses the accident. Ask that
they complete the name, address and phone number sections and
return the cards to you before they leave the scene of the accident. |
| 5) |
Do
not discuss the accident with anyone except the police. |
| 6) |
Do
not discuss who may be at fault. Leave that to our Claims Department. |
| 7) |
Do
not discuss your insurance coverages or financial liability
limits. You may provide your California Insurance Card to the
other party. |
| 8) |
To
ensure that your claim is handled promptly and efficiently,
it is extremely important that you report the accident as soon
as possible, even if it was minor or not your fault. |
WHAT
TO EXPECT:
When you call to report the accident, your claim will be assigned
to a Claims Representative. The Claims Representative is responsible
for investigating your claim. This may include verifying insurance
coverage, ordering police reports, inspecting damaged property,
contacting the parties involved in the accident as well as any witnesses.
An
appraisal of the damaged vehicle will be completed. The appraisal
determines the amount and the extent of the damage.
OUR
MISSION STATEMENT
National
Auto endeavors to alleviate the financial and emotional impact of
an accident to our customers, while providing quality customer service.
Privacy
Statement
Revised July 1, 2001
Copyright © 2001 National Automobile & Casualty Insurance
Co. All rights reserved.
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